Account & Data Deletion

Heshima Hub is committed to your privacy. This page explains how to permanently delete your account and all associated data.

You have the right to request deletion of your Heshima Hub account and all personal data associated with it at any time. Account deletion is permanent and cannot be undone. Below are the steps to request deletion and a detailed breakdown of what data is removed and what may be retained.

How to Request Account Deletion

1

Sign in to your account

Go to heshimahub.com/login and sign in with the email address and password you used to create your account, or continue with Google.

2

Go to Subscription settings

Navigate to Subscription from the sidebar menu (or go to heshimahub.com/subscription). Scroll to the bottom of the page to find the "Delete Account" button.

3

Confirm deletion

Click "Delete Account", then type DELETE in the confirmation field and press the Delete button. You will be automatically logged out.

4

Can't access your account? Email us

If you can't log in, email support@heshimahub.com from your registered email address with the subject line "Request Account Deletion". Include your full name and the email associated with your account. We will process your request within 30 days.

Data That Is Deleted

When you delete your account, the following data is permanently erased immediately:

  • Your user profile (business name, industry, stage, business type, location)
  • Your personalized business roadmap and all roadmap task progress
  • All projects and project tasks (including Kanban board data)
  • All documents stored in your Business Vault (metadata — file name, category, notes, tags)
  • Your subscription plan and billing status on Heshima Hub

Data Retained & Retention Periods

Certain data is retained for legal, accounting, or operational reasons:

  • Your authentication account (email and user ID) is deactivated immediately but may be retained in our system logs for up to 90 days for security and audit purposes.
  • Payment and transaction records (processed by Base44 Payments / Wix) are retained for up to 7 years to comply with financial record-keeping regulations. This includes subscription status and transaction IDs — not full card details.
  • Email communications (welcome emails, trial notifications, support requests) may be retained in our email system for up to 12 months for quality assurance and support continuity.
  • Coaching session records (date, time, topic, notes) are retained for 90 days after deletion in case of billing disputes.
  • AI assistant conversation history is deleted immediately with your account.

Important — Irreversible

Account deletion is permanent and cannot be undone. Once deleted, your roadmap progress, vault documents, projects, and all business data cannot be recovered. If you change your mind, you will need to create a new account and start fresh.

Questions About Data Deletion?

If you have any questions or concerns about the account deletion process or data retention, we're here to help.

Contact Heshima Hub Support